IJ34883: PAGE DOES NOT LOAD CORRECTLY AFTER LOGGING OUT OF WORK CENTER WITH LDAP ENABLED

APAR status

• Closed as program error.

Error description

• After logging out of Work Centers and logging back into the main
  Maximo UI, the start center page does not load correctly and has
  jumbled HTML code in view. Afterwards, attempting to click on
  anything will produce a session timeout message. After clicking
  this message you can then proceed as normal. This issue only
  occurs with LDAP enabled.
  
  STEPS TO REPRODUCE:
  Login to core Maximo (when LDAP is enabled)
  Navigate to a Work Center application (such as Manage Inventory)
  
  Sign out of work center using the user menu
  Go back to core Maximo tab
  Navigate to any application (such as Assets)
  User will be directed back to main Maximo login, since they
  logged out in the other tab
  Log back in
  
  After logging in, the page does not load correctly. Jumbled
  HTML code is on the screen
  When you refresh the page, you get a prompt saying there is a
  session timeout
  
  Click OK and you can proceed as normal without logging back in
  
  EXPECTED RESULTS:
  Users should be able to log back in without experiencing this
  session timeout message with jumbled HTML.
  
  
  REPORTED IN VERSION:
  
  Tivoli's procss automation engine 7.6.1.2-IFIX20210407-1524
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-23
  IBM Maximo Asset Management Work Centers 7.6.0.4 Build
  20200715-0100 DB Build V7604-119 HFDB Build HF7680-10
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Start Center page does not load correctly when a user    *
  * logs out of Work Centers and then logs back in to Maximo     *
  * with LDAP enabled.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels