Troubleshooting
Problem
The native ClearQuest client works. The eclipse client works. The installs looked to be flawless with no issues.
When attempting to login via ClearQuest Web, we get the ClearQuest landing page. But when we try to login the Repository field is empty.
If we manually enter the repository then we get errors such as:
"An error occurred while logging in."
If we try appending to the url: #/<DBSET_Name>/<DB_Name> and we try to login we get:
"Failed to retrieve a list of databases for the selected repository"
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"ARM Category":[{"code":"a8m3p000000F7vwAAC","label":"ClearQuest-\u003EAPAR"},{"code":"a8m0z000000boXiAAI","label":"ClearQuest-\u003EWeb Server"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
23 June 2026
UID
ibm16487499