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Event Manager fails to start due to CWWIM0515E which occurs when initializing Business Automation Workflow document store

Troubleshooting


Problem

Business Automation Workflow starts successfully, but the event manager does not. You log onto the Process Admin Console and start the Event Manager monitor and there are no event managers listed.

Symptom

   The SystemOut.log for Business Automation Workflow contains a message:
[8/18/21 16:06:34:386 EDT] 000000b9 SchedulerInit I   CWLLG0877I: The event manager scheduler is not started. The scheduler will start when the document store is  initialized.
However, there is no subsequent message that the event manager has started.  Neither is there in the SystemOut.log an error message showing that the document store did not start.
   The Content Platform Engine logs shows the following error:
2021-08-18T16:07:45.912 76CD40A2 LDAP FNRCE0066W - WARN  Exception building security token. 
User=o=groupname,c=us/de_admin; Provider=class com.filenet.engine.directory.ibm.VMMProvider; Domain=null 
\ncom.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception 
occurred. Message was: CWWIM0515E  The 'o=groupname,c=us/de_admin' entity is not in the scope of the 'defined' realm.	
at com.filenet.engine.directory.ibm.VMMProvider.getUserByDN(VMMProvider.java:229)
...
Caused by: com.ibm.websphere.wim.exception.InvalidUniqueNameException: CWWIM0515E  The 'o=groupname,c=us/de_admin' entity is not in the scope of the 'defined' realm.
	at com.ibm.ws.wim.RepositoryManager.getRepositoryIndexByUniqueName(RepositoryManager.java:427)
   When tracing was enabled on the Business Automation Workflow server with these events enabled
*=info:WLE.*=all:com.ibm.bpm.embeddedecm.*=all:com.ibm.bpm.integration.*=all:com.ibm.bpm.auth.*=all:WAS.clientinfopluslogging=all:com.lombardisoftware.component.ecmconnector.*=all:com.ibm.ws.security.*=all:com.ibm.websphere.security.*=all:com.ibm.websphere.wim.*=all:com.ibm.wsspi.wim.*=all:com.ibm.ws.wim.*=all
then the following events were captured that show why the document store failed to start.  You will notice that the login ID used has the realm name appended to it.
[8/19/21 16:59:24:550 EDT] 000001a1 ContextManage >  login(realm, user, password) -> login(o=groupname,c=us, de_admin, ************, system.DEFAULT) Entry

[8/19/21 16:59:26:262 EDT] 000001a1 exception     1 com.ibm.ws.wim.RepositoryManager getRepositoryIndexByUniqueName 
                                 com.ibm.websphere.wim.exception.InvalidUniqueNameException: CWWIM0515E  The 'o=groupname,c=us/de_admin' entity is not in the scope of the 'defined' realm.
	at com.ibm.ws.wim.RepositoryManager.getRepositoryIndexByUniqueName(RepositoryManager.java:427)
	at com.ibm.ws.wim.RepositoryManager.getRepositoryIndexByUniqueName(RepositoryManager.java:314)
	at com.ibm.ws.wim.RepositoryManager.getRepositoryID(RepositoryManager.java:284)
	at com.ibm.ws.wim.ProfileManager.retrieveEntityFromRepository(ProfileManager.java:2833)
...
Caused by: java.security.PrivilegedActionException: com.ibm.bpm.embeddedecm.exception.UnexpectedFailureException: CWTDS0000E: An unexpected failure occurred. Details: 'FNRCE0066: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: CWWIM0515E  The 'o=groupname,c=us/de_admin' entity is not in the scope of the 'defined' realm.'
Explanation: An exception was thrown.
Action: Check the server log files.
	at java.security.AccessController.doPrivileged(AccessController.java:776)
	at javax.security.auth.Subject.doAs(Subject.java:570)
	at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:196)
	at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:153)

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcUcAAK","label":"Content Management Integration-\u003EExternal ECM-\u003EFileNet"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
27 August 2021

UID

ibm16484821

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