IBM® is migrating the QRadar Vulnerability Manager (QVM) external scanner service to a new location in the IBM Cloud®. This notice is intended to advise administrators that use QVM external scans (DMZ scans) that firewall updates are required to avoid an interruption in service.
|Server changes||Web server hostname||Static IP address and port||Location||Description|
|New server cluster||https://console-qvm-scanner.qradar.ibmcloud.com/||188.8.131.52:443||United States||New server active on 1 September 2021|
|Legacy server||https://external-scanner.qradar.ibmcloud.com/||184.108.40.206:443||Germany||Active until 1 September 2021|
|Legacy server||https://220.127.116.11/||18.104.22.168:443||Germany||No longer active|
Administrators must ensure a QRadar auto update completes, then restart the QVM scanner process with a full deploy to ensure that external scans can complete successfully. QRadar continues to collect events when you deploy the full configuration. When the event collection service must restart, QRadar does not restart it automatically. A message displays that gives you the option to cancel the deployment and restart the service at a more convenient time.
Update your corporate firewall rules to allow access to 22.214.171.124:443.
Ensure an auto update completes on Sept 1, 2021.
Note: Administrators can review their System Notifications or click Admin > Auto Updates to view when the last auto update occurred.
Log in to the QRadar Console as an administrator.
Click the Admin tab.
Select Advanced > Deploy Full Configuration.
Click OK to start the full deploy.
Note: If you upgrade your QRadar deployment to a newer software version, you might be required to repeat this procedure if external scans appear to be stuck at 1%.
Wait for the deploy to complete to ensure scan configurations are updated. Administrators can run an external scan and confirm the scan completes successfully. If you experience issues with external scans stuck at 1% or auto updates on or after 1 September 2021, contact QRadar Support.
31 August 2021