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IBM Sterling Order Management, IBM Sterling Store Engagement (Legacy), and IBM Sterling Call Center 21.3 Release Notes

Release Notes


Abstract

Resolved issues for IBM Sterling Order Management, IBM Sterling Store Engagement (Legacy), and IBM Sterling Call Center in the Release 21.3 and the subsequent minor updates.

Content

21.3 Minor update 2
Defect Case Number Description
IBM Sterling Order Management
591822 TS005147569 Correct rounding logic is applied while calculating ChargePerUnit and ChargePerLine from ChargeAmount in the YFS_LINE_CHARGES table.
591939 Internal
The getResourcePoolCapacity API is enhanced to read capacity availability from Capacity Cache.

Note: For more information about the getResourcePoolCapacity API, see Javadoc.
591947 Internal When you complete the following steps, incorrect demand details are displayed:
  1. Place an order for ITEM_1 at STORE_1 that has no inventory.
  2. Schedule the order. It backorders against the STORE_1.
  3. Adjust the inventory for ITEM_1 at ship node, STORE_1.
  4. Run the item-based allocation (IBA) agent so that the inventory is reserved. The YFS_INVENTORY_DEMAND_DTLS table does not have any entry at this point.
  5. Schedule the order.
592069 TS005112285 When you complete the following steps, incorrect transit time calculation is observed during procurement from STORE_1 to STORE_2:
  1. Create two nodes STORE_1 and STORE_2. Transfer relation exist from STORE_2 to STORE_1 with 1 day transit.
  2. Define a capacity resource pool STORE_1 with two slots; S1 from 07:00:00 to 16:00:00 and S2 from 16:01:00 to 23:59:59, with capacity at S1 as 2 and S2 as 10.
  3. Adjust inventory for ITEM_1 at STORE_2 for 5 quantities.
  4. Create procurement rules to source at STORE_1 from STORE_2.
  5. Configure GetDeveliverLeadtimeUE to override transfer schedule for STORE_2 to STORE_1 with LeadTime="3" and OverrideTransferSchedule="Y".
  6. Create and schedule the order for 5 quantities.

Note: Transit days from UE are not considered in optimization and that leads to incorrect ETS.
592138, 591183 Internal, TS004437538 The total number of hours in a day are incorrectly calculated when the Daylight Saving Time (DST) ends. Due to this, the findInventory API does not determine availability and displays the, Not Enough Product Choices error message, when you complete the following steps:
  1. Set the node, install.localecode, and DB locale to CST (UTC-6).
  2. Configure the node such that it does not maintain a shipping calendar.
  3. Configure the value of Maximum number of days order can be shipped/delivered beyond its request date scheduling rule as 0.
  4. Call the findInventory API between 23:00:00 and 23:59:59 hours on the day of DST switch. For example, on 11/01/2020 at 23:03:00 in CST time zone.

Solution: The yfs.adjustTimeStampForDstSwitch property is added. You can set the value of this property to Y in customer_overrides.properties to calculate the total hours in a day in accordance with the DST switch.
592255, 592456,
592470, 592482
TS005298036,
Internal,
Internal,
Internal
If unassigned demand is considered by using Distribution Group Priority Levels, alert quantities are not updated correctly by RTAM in activity-based mode.
592297 Internal
A new DeliveryMethod field is added in the input template of the INVGetSupplyCorrectionsUE, YFSGetAvailabilityCorrectionsUE, and YFSGetAvailabilityCorrectionsForItemListUE user exits.
592316, 592600 TS006333190, Internal The smart sourcing logic of IBM Sterling Inventory Visibility (phase 2) is disabled.
592407 TS005112285
When a transfer schedule is overridden by the YFSDeliveryLeadTimeUE user exit, an incorrect transit time calculation is intermittently observed for multi-stop transfers.
592429 TS006333190
With Inventory Visibility Integration (phase 2) and later, the ReserveAvailableInventory API is enhanced to combine reservation calls to Inventory Visibility, whenever applicable. Therefore, you must set the yfs.UseAggregatedReservationsForIV property to Y.
592449, 592347 TS007548721, TS005954938 An order is backordered, when you complete the following steps:
  1. Server and DB locale are set to UTC and node locale to UTC+9.
  2. Node has a shipping calendar of 08:00:00 to 22:00:00 with single shift and is working all days.
  3. Node has inventory capacity available for the entire week; default slot is 00:00:00 to 23:59:59.
  4. Scheduling rule has Maximum no. of days order can be scheduled before its ship date set to 0.
  5. Node has sufficient inventory and node capacity for the order to be scheduled.
  6. A single-line order is created on the current day at 17:48 server time (UTC).
  7. The changeOrder API is called on the same day at 17:48 server time (UTC) to change requested ship date to next day at 23:15:00.
  8. The scheduleOrder API is called at CD 23:16 server time (UTC).
592512 TS005833140
When configurations are inherited from a parent organization, the config organization code where the default distribution rule is defined is used to check the item availability.
592519 Internal
When "Hot SKU optimistic lock avoidance" is enabled in the INV_Inventory_item_lock table, the records are locked for tag-controlled items that leads to excessive locking.
592541 Internal The log trace level of "Printer not found" message is changed from warning to debug.
592543 TS007061103
The unique identifier is duplicated, and not unique.

Solution: The identifier is renamed to make it unique.
592572 TS006479388
While picking an order that is shipped with a substitute item, and if shortage is recorded for all the order lines, the error message, "Invalid Itemid" is displayed.
592574 TS006853035 The order history purge is fixed to delete eligible records from the YFS_ORDER_LINE_RELATIONSHIP_H table.
592590, 592656 TS007151688, TS006644094
When an order is created with items that are used in customer entitlement, the catalog organization is passed correctly.
592599 TS007698390
The getOrderAuditList API is enhanced to fetch records from audit history tables when ReadFromHistory is set to Y or B.
592648 Internal
When Specify Price Types is enabled in the pricing rules for the fixed price discount rule, NullPointerException occurs.
IBM Sterling Store Engagement (Legacy)
592468 TS006932516 A new field, "Previously returned" is added to the Add Products to Return page, which displays the quantity of returned products for an order.
592529 Internal If you extend the getStoreBatchList API mashup XML output template to include multiple attributes other than ShipmentLineKey on ShipmentLine tag, the "API security" error message is displayed on calling the createStoreBatch API.
592539 TS007288713 Both BackroomPickedQuantity and BackroomPickedQty attributes are controlled by the yfs.install.displaydoublequantity flag.
592543 TS007061103
The unique identifier is duplicated, and not unique.

Solution: The identifier is renamed to make it unique.
592544 TS007271648 When the login ID and display user ID are different, the “Invalid User Identifiers passed” error message is displayed in the Shipment Summary page.
592617 TS007616351 The return number in desktop mode is displayed correctly. In mobile mode, the return number is displayed as a sub-heading under Return Summary.
IBM Sterling Call Center
592466 TS006757100
If a followup date is extended by one day, the alert count for 'Alerts For Followup Today' displays incorrectly as it considers next day.

Solution: A new attribute, TodayDate="" is added to the getMyAlertsAndQueues mashup ID. If you extend this mashup, ensure that you take the latest code and merge all the attributes.
592512 TS005833140 When configurations are inherited from a parent organization, the organization code where the default distribution rule is defined is used to check for item availability.
592555 TS007143066
If you do not define the "sequence" attribute in your customization, the  "sequence" custom property is overridden with a blank value ("").

Solution: The application is enhanced such that the "sequence" custom property is overridden with the default sequence value.
592557 TS007067814 In the "Edit Product on Return" page, when you click the Next button, an error message is displayed.
592562 TS006627378 Loading an extended page for Return order page results in an error message.
592567 TS005842633
Earlier, the "sma" application code was added as part of context param for all the applications in web.xml.

Solution: The "sma" application code is now added as part of context param only for SMA. Therefore, duplicate application codes are not shown in web.xml.
592592 TS007393475
The "versioninfo.properties_isc_ext" and "versioninfo.properties_wsc_ext" does not contain a build number.

Solution: Absence of the build number in these files resulted in failing null check, and the version information was read from the SI_VERSION table as a fallback. The builds are fixed to update the build number in the "versioninfo.properties" file.
21.3 Minor update 1
Defect Case Number Description
IBM Sterling Order Management
590194 TS004070196 Incorrect capacity consumption is observed when the user performs the following steps:
  1. Creates a node STORE_1 with two capacity resource pools, one each for PICK and SHP deliveryMethod. Standard capacity is defined.
  2. Adjusts inventory for ITEM_1 at STORE_1.
  3. Creates reservation RSV_1 for two promise lines from ITEM_1 at STORE_1 with different DeliveryMethod - PICK and SHIP. Here, one capacity is consumed for both resource pools against inventory reservation.
  4. Calls the createOrder API with two order lines - node STORE_1 and ItemID ITEM_1, along with the reservation information. The delivery method on lines are SHP and PICK.
The inventory reservation is removed but capacity consumption is incorrectly consumed.
590291 Internal The getOrderReleaseList API is enhanced to support <OrderBy>.
590560 Internal The getShipmentList API is updated to return the correct TotalNumberOfRecords while searching ShipmentLine by OrderNo.
590964 Internal The changeException API is updated to set the correct value of CREATETS for new records that are created in YFS_REPROCESS_ERROR. To retain the earlier functionality, set the yfs.reprocess.saveNewError.useOriginalCreatets property to true.
591858 TS005224375 Unwanted authorization reversal takes place in case of multiple shipments scenario.

Solution: In the multiple shipments scenario, validation is added to check if the reversal is required and if not required, the reversal is stopped.
592223 Internal When IBM Sterling Inventory Visibility Phase 2 integration is enabled, by default, Sterling Inventory Visibility applies the safety stock calculations based on the configuration in Sterling Inventory Visibility and the IBM Sterling Order Management safety factor related configurations are ignored.
592334 Internal The getReceiptDetails API is enhanced to return AllowedModifications.
592340 TS006462575 The getCompleteOrderDetails API is fixed to retrieve shipments even from the history table.
592344 TS006228432
An order is backordered even if sufficient inventory is available when a user performs the following steps.
  1. Enables the IBM Sterling Inventory Visibility integration phase 2.5.
  2. Creates a distribution group and assign three nodes to the group with the following priorities:
    NODE1 - Priority 10
    NODE2 - Priority 20
    NODE3 - Priority 30
  3. Sets the sourcing rule to source inventory from the distribution group.
  4. In the scheduling rule, sets the Optimize On to Cost, Number of Shipments.
  5. Creates an order with three lines such that each line is for 1 quantity of the same item. For example, ITEM1.
    Line1: ITEM1 - Quantity 1
    Line2: ITEM1 - Quantity 1
    Line3: ITEM1 - Quantity 1
  6. Calls the scheduleOrder API to schedule the order.
592394 TS006349564
Order lines with the carry delivery method type are considered as in person payment processing. During the return processing of carry lines, the return order invoice that is created for carry lines is marked as in person. Payment processing of a return order invoice that is marked as in person creates multiple charges.
Solution: The value is not set to in_person=Y for return invoices.
592461 TS006605573 A Null Pointer Exception is observed when the RTAM Activity-Based Monitor processes an activity for which inventory item key is purged or removed.
IBM Sterling Store Engagement (Legacy)
592406 TS006590990 Line Level Partial status is not translated in the Global Search Summary screen.
IBM Sterling Call Center
592381 TS006469112 Incorrect search results are returned based on different time zones.
592442 TS006813021 If DeliveryMethod on the orderline is 'SHP', shipment status is partially shipped, and some items are backordered and picked from a different store, "Where is my shipment?" displays incorrect LineTracking information.
21.3
Defect Case Number Description
IBM Sterling Order Management
589915 Internal
The getOrderDetails and getCompleteOrderDetails APIs contain incorrect Javadoc encoding, and therefore, generates corrupted API Javadoc that are not fully functional.
Solution: Fixed the API Javadoc encoding for the getOrderDetails and getCompleteOrderDetails APIs so that the API Javadoc are correctly generated and fully functional.
590426 Internal
When you turn on sorting for the getStoreBatchList API, the shipment is split between batches.

Solution: The DoNotSplitShipment attribute is introduced. Ensure to set the value of this attribute to Y. Then, the getStoreBatchList API does not split the shipment into different batches. Additionally, it retains all the shipment lines of a shipment in the same batch even if the batching and sorting attributes of the lines are different.
590051 TS003996372 After you migrate to Sterling Order Management, the pickup statuses are not displayed for "YCD_BACKROOM_PICK_IN_PROGRESS" and "YCD_BACKROOM_PICK" transactions.
591064 TS004415903
When an order is shipped from multiple nodes, the getCompleteOrderLineDetails API returns an incorrect ship node in LineTracking > LineBreakups > Details element.
591103 TS002980242
When an order line has multiple shipments, the application renders line breakups with incorrect quantities in the Order Line Summary screen.
IBM Sterling Store Engagement (Legacy)
580088 Internal
The information in the About window of IBM Store Engagement application contains "Sterling Store".

Solution: The information in the About window is updated. It now displays “IBM Sterling Store Engagement”.
591286 TS004156298 An order contains the same SKU in two different lines. Short pick the first line and backroom pick the second line. On scanning the SKU by using registerBarCode the error message, "Customer Picked Quantity exceeds Shipment Line Quantity. Error Code: YCD00079" is displayed during customer pick.
584498 TS002316896 The Search option is not available for the Pack Orders, Receive Shipments, and the Check Out portlets.
587797 Internal An enhancement to backroom pick mashup layer for passing additional attributes to the change Order API call when a shortage is recorded. This enhancement is provided to support a (future) feature for business users.
587868 TS002970502 In the Chrome browser, labels are incorrectly aligned in the search fields.
588146 Internal
When a mashup call is initiated from UI, DB lock is acquired on the required records and worked upon. Once the actual API associated with the mashup is complete, the lock is released and the control flows back to the (massageOutput method of the) custom class associated with the mashup. While this happens, if another JVM acquires the lock on the record and modifies it, the lockId is updated. However, at the mashup later, the thread is still alive so is the context associated to the mashup call and therefore the transaction cache. If a subsequent call to change the entity is made from the massageOutput method of the mashup that uses the same context (which still has the record in transaction cache) and tries to execute the API call, the stale record from transaction cache gets picked up while the record is already updated in DB by another JVM. When API tries to commit the modifications to this stale record, Update failed. The record to be updated could either not be found or it was already deleted or updated by another transaction error is seen.

Solution: A new releaseTransaction method is added in mashup helper. This is invoked from ValidateGetTrackingNoAndPrintLabel before you make the changeShipment call so that fresh record from database is fetched for updation.
588389 TS003336603
Pagination issue with the Customer Pickup Orders screen in the Angular version of IBM Sterling Store Engagement. The UI displays only the first few pages and does not display the rest of the pages when the total number of orders is more than 30.

Solution: UI code is fixed to resolve the pagination issue to display all the orders.
588444 TS003393724
When the user clicks the back button on the Pick order or My tasks wizard, it is not redirected to the previously selected tab.

Solution: The code is modified to resolve the issue. It now redirects correctly to the previously selected tab on clicking the back button from the Pick order or My tasks wizard.
588582 Internal Pagination issue in the My Tasks screen in the Angular version of IBM Sterling Store Engagement. The user interface displays only the first few records and does not display the rest of the records when the total number of orders is more than 30.
590814 Internal French characters are being encoded in portlet headers of the mobile store resulting in distorted literals.
590888 Internal When shipment count is greater than 1000 for the backroom pick portlet on the home screen of the application, the total count for Spanish locale is displayed incorrectly and the total count for English locale is displayed as NaN.
591198 Internal In the IBM Sterling Store Engagement UI, user is unable to return total quantity when an order is over-shipped.
591439 Internal
A store user cannot pick up the allowed number of items. The allowed number of items is the over-ship percentage limit.
Solution: A new rule WSC_ALLOW_OVERPICK_AT_STORE is introduced with default value as N. Setting this rule to Y enables store users to pickup items up to the over-ship percentage limit.
591708 Internal When the user logs in to IBM Sterling Store Engagement, the value of the WSC_ALLOW_OVERPICK_AT_STORE rule is logged only if the UI debug logs are enabled.
591807 TS004872388 When manual packing is done for a shipment with only 1 unit, ContainerType is not stamped as Case. As a result, this container is not being received in the Receiving flow.
592271 Internal
Image is broken in the user interface when users try to configure the image url with indirect URLs.

Solution: A new property "ycd.ui.imageId.encoding.reqd" is added to enable or disable URL encoding. Default value is set to 'Y' to enable the encoding. IBM Sterling Store Engagement now enables and disables the image url encoding based on this new property value.
592319 TS006280037 A store user cannot pick up the allowed number of items. The allowed number of items is the over-ship percentage limit.
 

Solution: A new rule WSC_ALLOW_OVERPICK_AT_STORE is introduced with default value as N. Setting this rule to Y enables store users to pickup items up to the over-ship percentage limit.
592322 Internal In the batch list page, the logged in user name is displayed instead of assigned to user for the batch.
IBM Sterling Call Center
587548 Internal
In the Network tab of the Payment Confirmation page, the following images are displayed with the Status 404 Not Found error.
  • valid.png
  • invalid.png
This error occurs when Promotion coupons are applied for both valid and invalid coupons and the application tries to retrieve the files where it references to non-existing images.
Solution: The files are now referenced from valid images.
  • invalidPromotion.png
  • validPromotion.png
587643 Internal DB localization is not applied for the Hold Description field of Resolve Holds screen.
588080
TS003208144
 When you create a return order for bundle order line, the add return lines screen does not show bundle parent lines.
589302 Internal When a user logs on to the application as a French user, in the Customer Details screen, the localized values for CustomerClassificationCode and CustomerLevel are not displayed.
589305 Internal
When a user logs on to the application as a French user, a scroll bar is displayed in the Confirm closing draft order page.
Solution: The width of the pop-up window is increased so that the scroll bar is not displayed.
589308 Internal In the Select/View pop-up window of the Change Fulfillment Options screen, the Previous and Next links are not aligned for a French user.
589838 TS003870139
In the Payment Confirmation screen, when PRICE_CHANGE is disallowed at the order header level, the Manage Adjustments link is disabled. Therefore, users cannot change the price at the line level.
590959 Internal
The Payment Summary screen is enhanced. A new link allows the user to adjust the pending amount to cover the required funds on the order, when a payment method that requires processing is on the order but sufficient funds are not provided. The Adjust Pending Amount resource permission is added to control visibility of this new link.
591199 Internal The scroll bar is not present in some sections where product or customer information is displayed. Hence if more number of records exist, related information is not available in adjacent sections.
591247 Internal
The application is enhanced such that when the enterprise rule ISCCS_ALLOW_CHECK_CORRECTION is set to Y, the user can edit the request amount of a payment that has the payment type defined as CHECK.
591407 TS004693893
When an order and the corresponding order lines are moved to be partially included in the shipment status, a user is not able to cancel the back-ordered quantity.
591992 OM-1522
IBM Sterling Call Center is updated to show the total number of results in the Search Results pages for the following searches:
  •         Orders
  •         Customers
  •         Alerts
  •         Returns
592030 TS005715267
Order search does not display the status of draft orders.
592056 TS005759561
In the Add items page, clicking Next without adding an item results in the following generic error message:
There are errors on the page. You cannot proceed until you fix them.
Solution: A detailed error message explaining the action to take is now displayed for the same behavior.
592057 TS005696903
Item validation does not work as expected when the user navigates to the next page by using the pagination links in the Add items page. The user is able to navigate to the next page even if there is an error on an item on the page.

Solution: If any errors occur on a page, the user cannot navigate to the next page by clicking the pagination links.
592067
TS005697061
When a user tries to view all invoices from the Why was I Charged view, the invoice number is passed as an input to the API and the user is not able to view all invoices.
592254 TS006020793 Order is created for item that is in stock. In IBM Sterling Call Center, when a user searches for the order and clicks Add Lines to Order, availability is displayed as out of stock.
592345 TS006354056 When you open an archived order, select an order line to view the order line summary, and then navigate back to the Order summary page, an error message for an invalid order is displayed.

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Document Information

Modified date:
23 March 2022

UID

ibm16480711

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