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TSSC-IMC client configuration information matching CSP profile information

Notification


Risk classification

Informational

Subcategories for Informational notifications

Troubleshooting & Fixes

Affected Domain

Any TS4500 and TS7700 with call home functionality enabled

Abstract

The TSSC/IMC client configuration information configured for call home must be matching the Cognitive Support Platform (CSP) profile information.

Description

When call home is being enabled on TSSC/IMC, client contact information is configured per client requirements.
With the introduction of the Cognitive Support Platform (CSP), any incoming call home record is matched against a client profile within CSP.
It is vital that the client information comprised of Business Name, Phone Number and possibly Email Address as configured within TSSC/IMC, matches what is present within the CSP client profile.

Date first published

12 August 2021

[{"Risk Classification":"Informational","Line of Business":{"code":"","label":""},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"STFS69","label":"TS7700"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Risk Classification":"Informational","Line of Business":{"code":"","label":""},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"STQRQ9","label":"TS4500 Tape Library (3584)"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
01 December 2021

UID

ibm16480675