IT37944: DATA COLLECTION CONSOLIDATED STATUS DOESN?T MATCH THE STATUS OF THE UNDERLYING PROBE/PERFORMANCE MONITOR JOBS.

APAR status

• Closed as program error.

Error description

• Storage Insights is not accurately displaying the consolidated
  ?data collection? status.
  For example it is displaying combinations such as the following:
  
  
  Data collection status: Device Unreachable; while right next to
  that, the Probe status is shown as: ?running?. This is not a
  valid situation - if a device is unreachable, a probe cannot
  run.
  Data collection status: running; Probe status: invalid
  credentials. Similarly this combination is inaccurate and
  impossible.
  ____________________________________________________
  The defect is against component:  5608TPCSI
  Server/Manager build/release:  5.4.x
  Problem as described by customer:  Invalid data collection
  status
  Initial customer impact (low/med/high):  med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring block storage devices  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights is not accurately displaying the            *
  * consolidated                                                 *
  * 'Data Collection' status.  For example it is displaying      *
  * combinations such as the following:                          *
  *                                                              *
  * Data collection status: Device Unreachable; while right      *
  * next to that, the Probe status is shown as: "Running".       *
  * This is not a valid situation - if a device is unreachable,  *
  * a probe cannot run.                                          *
  *                                                              *
  * Similarly this combination is inaccurate and impossible:     *
  * Data collection status: running; Probe status: invalid       *
  * credentials.                                                 *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  ( released 4Q 2021 / October )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels