Troubleshooting
Problem
Incoming email fails to be ingested into Incidents in IBM Security SOAR errors are generated:
FolderClosedIOException javax.mail.FolderClosedException
JavaMail Exception: java.net.SocketTimeoutException: Read timed out
Symptom
Incoming email is not processed by the server due to large number of messages.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z000000cvv5AAA","label":"Email"}],"ARM Case Number":"TS005845552","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 August 2021
UID
ibm16478363