IT37791: LONG INITIAL DELAY FOR COPY TO CLOUD OPERATIONS

APAR status

• Closed as program error.

Error description

• A long initial delay of several hours for copy to cloud
  operations can be seen using IBM Spectrum Protect Plus.
  The higher the amount of objects to protect the longer the
  delay will be.
  This can range from more than 20 minutes to many hours.
  Here is a 2,5 hours delay example between the two first
  messages seen in a job log for a copy to cloud of 112 VMs
  spread over 107 vSnap volumes :
  
  SUMMARY,<Day> 14:40:16 CEST,CTGGA2399,Starting job for policy
                              SPPOFFLOAD with job name <SLAName>
                              (ID:1234). id -> <JobId>. IBM
                              Spectrum Protect Plus version
                              10.1.8-4115.
  ...
     INFO,<Day> 17:26:30 CEST,CTGGA2112,Requesting 107 volumes to
                              be copied
  ...
  SUMMARY,<Day> 14:56:59 CEST,CTGGA0399,Total data copied to
                              cloud for job 2.52 TB; Throughput:
                              30.26 MB/Sec; Duration 24H:16M:44S
  SUMMARY,<Day> 15:04:31 CEST,CTGGA0073,Total VMs copied to
                              cloud : 111  failed: 1. Duration
                              24 hour(s) 24 min(s) 16 second(s)
  SUMMARY,<Day> 15:04:32 CEST,CTGGA2340,Job policy <SLAName>
                              completed in 1 day(s) 24 min(s)
                              16 sec(s) and ended with status
                              PARTIAL.  id <JobId>
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.3 and later.
  
  Additional Keywords: SPP, SPPLUS, TS006309342, delay, long,
                       offload, cloud, archive
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8 ifix2 and 10.1.9. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is to reduce the number of remote calls
  enumerating the storage before beginning copy or archive job
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels