IBM Support

1-6-1646 Splitter - a COM error was encountered while processing XML file - Gentran:Server for Windows

Troubleshooting


Problem

Export of all inbound xml files fail; export of all other inbound data files successful.

Symptom

Manual export - Commands > Process File results in Runtime error MS Visual C++ Runtime Library

Audit log:
1-6-1646 Splitter - a COM error was encountered while processing XML file. (HRESULT 8000ffff)
Application event viewer log:
Faulting application name: COMMPOST.EXE, version: 5.3.1.9
Faulting module name: COMMPOST.EXE, version: 5.3.1.9
Exception code: 0x40000015

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Historical Number

TS006303521

Document Information

Modified date:
28 July 2021

UID

ibm16476286