Troubleshooting
Problem
Incident Rules will not be reevaluated for an incident, when they are created with conditions. Only when the fields in those conditions change, will the rule be run again.
Symptom
When running an integration where you only want to update specific incidents, you can add conditions for when the Rule should run.
If you specify conditions on that rule, it will only run when the fields listed in the conditions change. However, if there are no conditions, the rule will evaluate and run the workflow every time the incident is updated.
Document Location
Worldwide
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Document Information
Modified date:
03 August 2021
UID
ibm16475793