Troubleshooting
Problem
pmlib cannot be downloaded from the IBM Maximo Predict notebooks.
Symptom
When you try to download pmlib from the notebooks, you get the following error message:
'detected need to restart the mahi super apikey process' in predict-api log
The following text is a typical log message
[2021-07-01T18:57:01.192+0000] 0000021e com.ibm.apm.util.MahiUtil
I getAssetsPerGroup:true:INPUTSTREAM:400:{"Error":{"extendedError":{"moreInfo":{"href":"http:\/\/localhost\/maximo\/api\/error\/messages\/BMXAA9549E"}},"reasonCode":"BMXAA9549E","message":"BMXAA9549E - The API key token is invalid. Either the token may have expired or the token has been revoked by the administrator.","statusCode":"400"}}
[2021-07-01T18:57:01.192+0000] 0000021e com.ibm.apm.util.MahiUtil
I INPUTSTREAM:400:{"Error":{"extendedError":{"moreInfo":{"href":"http:\/\/localhost\/maximo\/api\/error\/messages\/BMXAA9549E"}},"reasonCode":"BMXAA9549E","message":"BMXAA9549E - The API key token is invalid. Either the token may have expired or the token has been revoked by the administrator.","statusCode":"400"}}
[2021-07-01T18:57:01.192+0000] 0000021e com.ibm.apm.util.MahiUtil
I detected need to restart the mahi super apikey process
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m0z000000cxN8AAI","label":"Maximo Predict"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.0"}]
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Document Information
Modified date:
27 July 2021
UID
ibm16471607