Troubleshooting
Problem
User launches FAP client ("IBM Cognos FAP") from the start menu. User logs on. User clicks tab 'data marts' and highlights the relevant data mart. User clicks "Start" (to start the initial publish).
After a few seconds, the 'status' changes to 'Error'. User clicks the 'logs' tab. Inside there, there is a ‘CRITICAL’ error saying “Could not login to TM1”
If the user hovers their mouse over that error, a new pop-up message is seen:
SystemServerClientNotFound
In the FAP server's 'error.log' file (default location here: C:\Program Files\ibm\cognos\ccr_64\Server\FAP) there is the following entry:
11:59:27,018 | ERROR [fap.service.schedule.Scheduler] [schedulerThread], Could not logon to TM1
com.ibm.cognos.tm1.TM1Exception: SystemServerClientNotFound
at com.ibm.cognos.fap.common.persistence.tm1.TM1Context.login(TM1Context.java:124)
at com.ibm.cognos.fap.service.schedule.Scheduler.updateDatamarts(Scheduler.java:591)
at com.ibm.cognos.fap.service.schedule.Scheduler.run(Scheduler.java:261)
at com.ibm.cognos.fap.service.schedule.Scheduler$1.run(Scheduler.java:166)
at java.lang.Thread.run(Thread.java:822)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m3p000000GoPrAAK","label":"Controller"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
ibm16470933