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DOORS client exits automatically after being idle for a period of time

Troubleshooting


Problem

After being idle for a period of time, the following error is displayed and the DOORS client exits:
The connection with the database server has been lost and reconnection attempts have failed.
This may be due to network problems or the server may have been stopped.
DOORS will now exit.

Symptom

When this error occurs to a DOORS client, the DOORS server is still running and all other DOORS clients still work.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000CiqLAAS","label":"DOORS-\u003EClient"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
08 July 2021

UID

ibm16470565