IBM Support

9009 Systems, model 22G, 41G and 42G That May Have An Update Access Keys (UAK) Expiration Date DOES NOT Reflect the Base Warranty

How To


Summary

As IBM continues to deliver new, innovative and powerful servers to our clients, we also continue to focus on improving the reliability and availability of current generations of Power Systems servers. IBM continually monitors machine performance to identify improvement opportunities for our clients.

We have identified a set of machine type 9009 systems, model 22G, 41G and 42G that may have an Update Access Key (UAK) expiration date which does not reflect the full duration of the base warranty period of 3-years. The UAK loaded during the system manufacturing test may be shorter than the 3-year base warranty period which could cause an issue if an attempt is made to update the system firmware. This issue will not affect system performance in any way and does not affect the actual system warranty.

Steps

To resolve this issue, a new UAK will need to be applied to the system. If the system is configured for Call Home and the HMC is configured to manage the UAK, the system will retrieve a new UAK at the pre-defined interval as the key currently installed approaches expiration. Systems that are not configured for Call Home will need to have the UAK manually applied. This can be achieved by requesting a new UAK from the ESS web site as follows.
  • Go to IBM ESS Screen and sign in using your IBM ID: www.ibm.com/servers/eserver/ess 
  • Select “My entitled hardware”
  • Select “UAK – View, Download, and Request Keys”
    • Enter ‘Machine Type’ and ‘Machine Serial’
      • OR
    • Select “Browse No file selected” and attach a listing of servers and select “Upload” to show the updated UAK
  • Select appropriate option—"Download Keys” or “Send as e-mail”, or simply cut and paste the new UAK/s to be applied to the effected server/s.
For further instructions regarding how to obtain or apply a new UAK, please refer to: Link

Document Location

Worldwide

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Document Information

Modified date:
01 July 2021

UID

ibm16467989

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