Troubleshooting
Problem
IBM Secure Gateway failing to connect with "unhandled critical extension" error
Symptom
Secure Gateway logs have the following errors:
The following exception was thrown: Error: not opened
The Secure Gateway tunnel was disconnected
Pausing Secure Gateway tunnel reconnection attempts for 10 minutes
The following error occurred on the Secure Gateway tunnel, unhandled critical extension
The Secure Gateway tunnel was disconnected
Pausing Secure Gateway tunnel reconnection attempts for 10 minutes
The following error occurred on the Secure Gateway tunnel, unhandled critical extension
Document Location
Worldwide
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Document Information
Modified date:
28 June 2021
UID
ibm16467721