IT37356: PERFORMANCE DATA COLLECTION FAILS [SUMMARY FILE NOT CREATED]

APAR status

• Closed as program error.

Error description

• Although the test connection an probe are running successfully,
  performance data collection consistently fails. As a result, the
  data collection for the storage is marked as degraded and no
  performance data is available to view.  This was observed with
  FlashSystem storage (FS9100 & FS7200).
  
  tracemessage_errors_0.log  (Data Collector)
  [StoreAndForward_CacheUploader]
  [UploadUtil.uploadPerformanceMonitorResult] [WARNING] summary
  file not created
  [StoreAndForward_CacheUploader] [CacheUploader.run] [INFO] Store
  And Forward Thread waiting for 1m since upload failed
  [StoreAndForward_CacheUploader] [CacheUploader.run] [ERROR]
  Error sending entry from cache, skipping cache depletion for now
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring performance of         *
  * FlashSystem                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, although the test connection and        *
  * data collection are running successfully, the performance    *
  * data collection consistently fails.                          *
  *                                                              *
  * As a result, the data collection for the storage is marked   *
  * as degraded and no performance data is available to view.    *
  * This was observed with FlashSystem storage (FS9100           *
  * and FS7200).                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  
  ( released 3Q 2021 / September )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels