Troubleshooting
Problem
LDAPS authentication is configured in the environment, but testing the connection fails with the error "Unable to connect to LDAP server. Please check your settings and try again".
Symptom
In the /var/log/qradar.log file, the following message is prompted:
[tomcat.tomcat] [<Console Hostname>@<Console IP> (259962926) /console/JSON
-RPC/QRadar.isLDAPConnectionAvailable QRadar.isLDAPConnectionAvailable]com.q1labs.core.shared.ldap.SimpleLdapClient:
[ERROR] [NOT:0000003000][<Console IP>/- -] [-/- -]Exception occurred when checking if ldap connection is available
[tomcat.tomcat] [<Console Hostname>@<Console IP> (259962926) /console/JSON
-RPC/QRadar.isLDAPConnectionAvailable QRadar.isLDAPConnectionAvailable] javax.naming.AuthenticationNotSupportedException:
[LDAP: error code 8 - 00002028: LdapErr: DSID-0C090276, comment:
The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0,
v2580^@]; remaining name 'dc=example,dc=client,dc=com'
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
22 July 2021
UID
ibm16463591