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API Connect v5 Gateway- Troubleshooting unable to retrieve policy information error

Troubleshooting


Problem

In API Connect version 5 and the v5 compatible DataPower Gateway in later editions, users might observe their API calls for a specific API are returning a 500 response code.

Symptom

In the DataPower logs you might see entries like:



Mon May 17 2021 18:15:00 [0x80e0013a][mpgw][info] source-https(webapi-https): tid(536425)[XX.XXX.XXX.XXX]: Received HTTP/1.1 POST for /api/acme/v1/product-collections from XX.XXX.XXX.XXX
...
Mon May 17 2021 18:15:00 [0x80e003aa][xmlparse][error] mpgw(webapi): tid(536425)[request][XX.XXX.XXX.XXX] gtid(ded5a08e5f15b4f400067d62): illegal character 0x1f at offset 263298 of http://127.XXX.XXX.XXX:2444/swagger/v1/catalogs/67d8fd5gf5c1272066ee668e/apis/6g217dg75c15f29224g67egMon May 17 2021 18:15:00 [0x80e00041][network][error] mpgw(webapi): tid(536425)[request][XX.XXX.XXX.XXX] gtid(ded5a08e5f15b4f400067d62): url-open: Error parsing response from 'http://127.XXX.XXX.XXX:2444/swagger/v1/catalogs/67d8fd5gf5c1272066ee668e/apis/6g217dg75c15f29224g67eg'
Mon May 17 2021 18:15:00 [0x80000001][xsltmsg][error] mpgw(webapi): tid(536425)[request][XX.XXX.XXX.XXX] gtid(ded5a08e5f15b4f400067d62): HTTP/1.1 500 Internal Server Error: Unable to retrieve policy information
Mon May 17 2021 18:15:00 [0x80c00010][xslt][error] mpgw(webapi): tid(536425)[request][XX.XXX.XXX.XXX] gtid(ded5a08e5f15b4f400067d62): Processing of 'local:///isp/unified-request-select-and-set-policies.xsl' stopped: local://isp/error_template.xsl:85: xsl:message terminate=yes value='HTTP/1.1 500 Internal Server Error: Unable to retrieve policy information'

Document Location

Worldwide

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Document Information

Modified date:
04 February 2025

UID

ibm16458179

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