IT37004: SLA DOES NOT RUN WITH "FAILED TO CREATE TASK: YOUR USER CREDENTIALS ARE NOT RECOGNIZED." AFTER ADMIN ID IS REMOVED.

APAR status

• Closed as program error.

Error description

• If the admin ID (native IBM Spectrum Protect Plus or LDAP ID)
  
  is deleted that created an SLA is deleted, the SLA will fail to
  run with the following error.
  
  Job log shows:
  Failed to create task: Your user credentials are not recognized.
  Provide User Name and Password again or contact the System
  Administrator.
  
  Virgo log shows:
  Your user credentials are not recognized. Provide username and
  password again or contact the System Administrator.
  Failed to create task: Your user credentials are not recognized.
  Provide username and password again or contact the System
  Administrator.
  Problem in adding task, reason:  java.lang.Exception: Your user
  credentials are not recognized. Provide username and password
  again or contact the System Administrator.
  
  Note: there is no mechanism to determine exactly who created the
  SLA.
  
  
  Keywords: TS005551068 SPP ISPP
  

Local fix

• Log in to the UI with an admin ID. Update any field in the SLA
  and save it. Then, rerun the SLA.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and   *
  * 10.1.8                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The problem mentioned in error description occurs when an LDAP
  group is removed from Spectrum Protect Plus UI. It occurs for
  all the jobs created by the LDAP users associated with the LDAP
  group that got removed. As part of problem resolution, when LDAP
  groups get removed from Spectrum Protect Plus UI, the product
  automatically assigns the jobs related with this LDAP group to
  native admin user.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform Other
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels