Troubleshooting
Problem
IBM Spectrum Protect backup-archive client web user interface failed to collect logs and return following error:
ANS2577I The download of system logs is currently disabled.
You can ask the system administrator to enable it by setting the option ‘enable_download_logs=true’ in the '<Liberty_Base_Folder>\veProfile\tsmVmGUI\frConfig.props' configuration file.
Please note that you have to sign in again for the option to take effect.
Please note that you have to sign in again for the option to take effect.
Symptom
Following error received when click “Download System Logs”:
Cause
In this example configuration file ‘frConfig.props’ is missing.
Diagnosing The Problem
Make sure frConfig.props file exists and have following entry:
enable_download_logs=true
Resolving The Problem
1. Make sure frConfig.props file exists and have following entry:
Enable_download_logs=true
Enable_download_logs=true
2. In this example configuration file frConfig.props was missing at following location:
<Liberty_Base_Folder>\veProfile\tsmVmGUI
Hence, you can manually create the frConfig.props file and add following parameter:
enable_download_logs=true
Once you set the parameter, then sign out and sign in again to backup-archive web GUI.
<Liberty_Base_Folder>\veProfile\tsmVmGUI
Hence, you can manually create the frConfig.props file and add following parameter:
enable_download_logs=true
Once you set the parameter, then sign out and sign in again to backup-archive web GUI.
Related Information
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"ARM Category":[{"code":"a8m3p000000hAZoAAM","label":"B\/A Client"},{"code":"a8m3p000000hAZwAAM","label":"B\/A Client-\u003EWeb Client"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.8;and future releases"}]
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Document Information
Modified date:
10 March 2022
UID
ibm16455921