IBM Support

IBM Sterling Web Forms

Product Support Details for IBM Sterling Web Forms

Product List

Supported Language

French, German, Italian, US English, Dutch

Contact Information

Phone: +1-888-432-7382
Email:  webforms_support@us.ibm.com

Severity Definitions

Severity Examples
1
  • Data loss
  • Unable to send/receive data through mailbox communications;
  • Unable to process time critical data for their business partners
2
  • Data delay in processing time for critical data, but still able to send/receive via mailbox
  • Receiving error messages in communication to the network
  • Mapping errors
3
  • How-to and general questions
  • Value-add setup requests for mailbox maintenance
4
  • Enhancement requests for specific solution
  • Questions on functionality of solutions/services

[{"Type":"SW","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS74G4","label":"IBM Sterling Web Forms"},"ARM Category":[{"code":"a8m50000000L1XSAA0","label":"IBM Sterling Webforms"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Document Information

Modified date:
29 August 2022

Document Number

ibm16455659

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