Troubleshooting
Problem
NOI v1.6.3 OCP components (running OCP v4.5) fail to integrate with on-prem components. ASM and Event Analytics menu items do not appear in DASH. The OCP components and Integration Kit install successfully however the menu items do not appear after restarting WAS.
Symptom
REST calls failing with error:
WebGroup/Virtual Host to handle //ISCHA/NotificationServlet has not been defined.
In the common-ui log when we see failure:
{"name":"akora-server.routes.ApiProxyRoute","hostname":"noi-ibm-hdm-common-ui-uiserver-dc78bf767-n98wm","pid":1,"level":30,"msg":"[HPM] Proxy created: /
-> https://noidash.cluster.noi-cloud.com:16311/ibm/console","time":"2021-05-17T18:49:50.412Z","v":0}
The important piece of this message is the ApiProxy created route to https://noidash.cluster.noi-cloud.com:16311/ibm/console"
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m500000008a6cAAA","label":"NOI Netcool Operations Insights"}],"ARM Case Number":"TS005068982","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.6.3"}]
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Document Information
Modified date:
08 May 2025
UID
ibm16454911