IJ32636: LOCATION HIERARCHY IN SERVICE REQUEST WORK CENTER DISPLAYS INCORRECT RESULTS

APAR status

• Closed as program error.

Error description

• Problem description:
  Location Hierarchy in Service Request Work Center displays
  incorrect results
  
  
  STEPS TO REPRODUCE:
  1. Go to work center, service request and create a new record.
  2. Describe the issue, "TEST " click next
  
  3. Who is the request for? click next,
  
  4. Add a photo or video, select NO
  
  5. Select a location from list "MAIN OFFICE" click the
  hyperlink button
  6.Click the hyperlink button again and select Location "FLOOR 1"
  from the list
  7.The list shows "Line" is child of "FLOOR 1"
  8. Now click the (Lookup) magnifying glass button this will show
  235 records.
  9. Now using (Lookup ) user does not know, which is a child
  record and which is not
  10. select  location "532" from the list, click set the
  location.
  11. Skip the select Asset step.
  
  RESULT:
  Before submitting the Service Request the location shows MAIN
  OFFICE > FLOOR1 > 532
  
  The output of Location is correct but the path in the Hierarchy
   is incorrect.
  
  EXPECTED RESULT:
  Not working when clicking from hyperlinks, we should get the
  same records when selecting from Lookups,
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.1.2
  
  IBM Maximo Asset Management Work Centers 7.6.0.4
  

Local fix

• Client needs a fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who have access to Service Request Work Center         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Location Hierarchy in Service Request Work Center displays   *
  * incorrect results                                            *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release TPAE 7.6.1.3_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels