Troubleshooting
Problem
A known issue is confirmed in User Behavior Analytics (UBA) version 4.1.0, where the User Import feature can duplicate users after an automatic poll. The issue can occur when an LDAP, Active Directory, or reference table import configuration is set up with automatic polling. If a user is duplicated during an automatic poll, the User Details screen might not show any user details or might display errors for user IDs that are duplicates.
Symptom
If a user is duplicated, the User Details screen can display errors. For example,
- The user is imported, but the User Details displays: "No additional data is available" even though LDAP or reference data import fields are configured.
- The Timeline view in the user interface does not load and displays the error: User ID "integer" not found in application database for query".
Document Location
Worldwide
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Document Information
Modified date:
02 June 2021
UID
ibm16452539