IBM Support

IBM Sterling B2B Integration SaaS

Product Support Details for IBM Sterling B2B Integration SaaS

Product List

Supported Language

French, German, Italian, Spanish, US English, Dutch

Contact Information

This information applies to the Sterling B2B Integration SaaS Premium Edition only.
IBM Support Community:
Phone:
North America:
+1 866-269-1113
+1-303-354-2981
Europe:
Germany: +49 696640 4320
UK: +44 2392 282 570
Asia Pacific:
+800 2436 3728 (Available for use from China, Japan, Singapore and Hong Kong.  Must dial international dialing code first)
Australia: +61 02 9354 9367
China: (Numbers are available for use from China only)
North China: +10-800-711-1149
South China: +10-800-110-1073

Severity Definitions

Severity Examples
1
  • Data loss
  • Unable to send/receive data through mailbox communications;
  • Unable to process time critical data for their business partners
2
  • Data delay in processing time for critical data, but still able to send/receive via mailbox
  • Receiving error messages in communication to the network
  • Mapping errors
3
  • How-to and general questions
  • Value-add setup requests for mailbox maintenance
4
  • Enhancement requests for specific solution
  • Questions on functionality of solutions/services

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Document Information

Modified date:
09 January 2024

Document Number

ibm16452273

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