Troubleshooting
Problem
After submitting the form for the password change request on an expired credential, Cognos errors with
CAM-AAA-0056 Unable to authenticate:
CAM-AAA-0056 Unable to authenticate:
Symptom
Enable a custom AAA LDAP trace logging with the following parameter:
{ "loggerName": "Trace.CAM.AAA.Provider.LDAP", "level": "DEBUG", "additivity": true }
After replicating the issue, open your cognosserver.log and find the function 'ldap_modify_s' call. There's a return value of '19'.
2021-05-10T16:36:22.609+0800 DEBUG session.Audit.RTUsage.CAM.AAA.Provider.LDAP [Thread-54] 8Gdh28vs9hdhl4y9CMjsqls2C48s9h8djvvvld42 0 NA 10.100.1.125 9300 null 8Gdh28vs9hdhl4y9CMjsqls2C48s9h8djvvvld42_0_ AAA.Provider.LDAP 9420 CallEnd <function name="ldap_modify_s"><parameters></parameters><returnvalue><![CDATA[19]]></returnvalue></function>
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16451509