Troubleshooting
Problem
When attempting to upgrade WINDOWS OS agents to SP6, the upgrade fails and the Agent remains offline.
getdeploystatus shows this error
Error Message : KDY0021W: The management agent for system Primary:AGENT:NT is either
offline or not installed. The management agent for the specified system must be
installed and online in order for the command to process successfully.
offline or not installed. The management agent for the specified system must be
installed and online in order for the command to process successfully.
Symptom
ERROR in the install log
2021/04/13 19:53:44 [C] SETLOCKFILE file='C:\IBM\ITM\.instlock'
2021/04/13 19:53:44 [S] Creating lock file: C:\IBM\ITM\.instlock
2021/04/13 19:53:44 [S] [Shell message] Installation location
is currently locked. Waiting for other installations to finish...
is currently locked. Waiting for other installations to finish...
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[{"code":"a8m50000000L31EAAS","label":"Agents - Generic Category-\u003ERemote Deployment"}],"ARM Case Number":"TS005358234","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)"}]
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Historical Number
TS005358234
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Document Information
Modified date:
10 July 2024
UID
ibm16447079