Troubleshooting
Problem
Installing and configuring the product using the provided script to configure Cognos Analytics for Mobile 11.1.7 FP2
then cognos service does not restart as it is supposed according the documentation and no error is thrown
It looks like that the Mobile application does not recognize the right gateway.
Symptom
The Cognos Aanlytics server ( windows cognos service) is not started
No error thrown by the script :
mob-config.bat --ca-install-dir "<The path for your Cognos install directory>" --task configure
No error thrown by the script :
mob-config.bat --ca-install-dir "<The path for your Cognos install directory>" --task configure
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16447069