Product Support Details for IBM MaaS360
Product List
Supported Language
Japanese, US English
Contact Information
Customer Support is available for all MaaS360 customers via the IBM Customer Support Community
- Manage Cases, Chat, Open New Cases via MaaS360 Product Page
- Phone:
- US – 1 (800) 546-5750
- United Kingdom – 1 (800) 085-3140
- India – 000 (800) 440-7016
- New Zealand – 1 (050) 861-7047
- Australia – 1 (800) 713-826
- International – 1 (720) 342-9362
Supported Languages:
- Provided in English
- Japanese language support is provided during Japan Business hours, Monday through Friday, via the IBM Support Community. If a phone call is necessary to further resolve your issue, request that from the open case with the Japanese support team, and they will reach out to you with a call-back.
Severity Definitions
IBM will use commercially reasonable efforts to respond to cases raised by your authorized contacts within the criteria specified for your offering. Our initial response may result in resolution of your request, or it will form the basis for determining what additional actions may be required to resolve your request. Be sure you and your support professional agree on what the next action is and when the next checkpoint will be. Cases opened outside Business Hours that do not qualify for 24x7 response will be responded to the next business day.
Account and Billing Inquiries
Billing and Registration ID Support
- For help on issues related to billing contact your Sales Account Manager.
Registration and IDs
- For help on issues related to IBM MaaS360 Customer Portal administrator user ids: Please reach out to an existing administrator on your portal account as they will be able to add you to the account. If the existing administrator has left the company, please reach out to your IBM Account manager.
- For a personalized experience, login with your IBM ID. If you do not have an IBM ID, you can register here
Service Changes
Please reach out to your sales representative to have features activated for your account as they will then reach out to the support team on your behalf to complete the request for turning on or modifying account features.
Please reach out to your sales representative to have features activated for your account as they will then reach out to the support team on your behalf to complete the request for turning on or modifying account features.
Additional Information
MaaS360 Status Page: https://status.maas360.com
Real-time status of the IBM MaaS360 services, incident reporting, and scheduled maintenance.
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Document Information
Modified date:
18 December 2023
Document Number
ibm16445463