IBM Support

Sterling B2B Integration Value-Added Network

Product Support Details for Sterling B2B Integration Value-Added Network

Product List

Supported Language

French, German, Italian, Spanish, US English, Dutch

Contact Information

Phone:
Americas: +1-877-432-4300 or +1 (303) 354-2936
Spain: +34 (0) 91 349 6560
Germany: +49 (0) 69 6640 4320
Sweden: +46 (0) 87 51 5729
Italy: +39 02 4823 2020
UK: +44 (0)2392-282-570
Netherlands: +31 (0) 20 504 0580
Australia: +61-2-93549368
Japan: +81 (0) 120-115-353
E-mail:
Australia email: scn_help@au1.ibm.com

Severity Definitions

Severity
 Examples
1
  • Data Loss
  • Unable to send/receive data through mailbox communications
  • Unable to process time critical data for their business partners
2
  • Data delay in processing time for critical data, but still able to send/receive via mailbox
  • Receiving error messages in communication to the network
  • Mapping errors
3
  • How-to and general questions
  • Value-add setup requests for mailbox maintenance
4
  • Enhancement requests for specific solution
  • Questions on functionality of solutions/services

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Document Information

Modified date:
09 January 2024

Document Number

ibm16445451

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