Troubleshooting
Problem
Under certain circumstances, customers upgrading to UBA 4.1.0 can experience issues where the app not to function properly due to a migration issue with the database. The upgrade issue is typically caused by data cleared out of the application. When this issue occurs, the user interface can display "Unable to get imports from database" or /opt/app-root/store/log/supervisord.log can display "UndefinedColumn" errors.
Symptom
After an administrators installs UBA 4.1.0, the following symptoms can indicate the application did not upgrade successfully:
- The User Imports page fails to load and an 'Unable to get imports from database' error is displayed.
- The Rules and ML "Indicator Lights" on the UBA dashboard do not display a successful connection:
- The Machine Learning container fails to upgrade and is running on the version prior to the upgrade.
- The poll service within the UBA app container constantly restarts.
Document Location
Worldwide
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Document Information
Modified date:
13 May 2021
UID
ibm16443753