Troubleshooting
Problem
The IBM QRadar SOAR app runs what is called the "poller" to process offenses, incidents and notes. In some circumstances, the poller can run for some time which can cause delay in escalating offenses and creating incidents in IBM SOAR.
Symptom
It might be observed that offenses created in IBM QRadar are not escalated to IBM SOAR in a timely manner.
Document Location
Worldwide
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Document Information
Modified date:
17 February 2022
UID
ibm16442961