IJ30276: ITM RESTAPI IS FAILING AFTER 6.30.7 SP6

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-ITM-SP0007)

APAR status

• Closed as program error.

Error description

• java.lang.NoClassDefFoundError:
  org.apache.activemq.util.FactoryFinder when starting REST api
  (aka ITMREST.ear)
  

Local fix

Problem summary

• The ITM Data Provider is observed to fail under the following
  usage scenarios
  
  a) ITM Data Provider test page (test.html)
  b) IBM Dash Connection
  c) APM Hybrid Gateway Connection
  
  Any customer using the ITM Data Provider will encounter this
  failure after installing 6.30.7 SP6:
  
  
  a) Two different types of errors can occur depending on whether
  the TEPS/eWAS component was uplifted to WAS v8.5.5 as part of
  the ITM SP5 / SP6 installation.
  
      i)  If WAS was not uplifted to v8.5.5 as part of the
  installation of SP6, the following error may be reported by the
  ITM Data Provider test page:
  
           'HTTP error: 500   response: Error 500:
  javax.servlet.ServletException: SRVE0207E: Uncaught
  initialization exception created by servlet'"
  
     ii)  If WAS was uplifted to v8.5.5 as part of the
  installation of SP6, the ITM Data Provider test page may display
  an empty dataset as the return result.
  
  
  ITM Rest Provider test is failing
  b) While creating a new Connection in IBM Jazz SM Dash, no
  information from the HUB TEMS will be captured, and no error
  messages will be reported in the UI.
  
  c) The APM HybridGateway message log records the following
  message pattern:
  
  [1/10/21 16:16:21:036 CET] 0000005f
  com.ibm.tivoli.agentproxy.driver.TrackMSN  E Failed in parsing
  provider response Unable to connect to ITM Tivoli Enterprise
  Portal Server, (TEPS).  We will retry in 60 seconds.  Possible
  causes : a) the Hybrid Gateway configuration options have not
  been entered through the Application Performance Management
  (SaaS) UI Advanced Configuration panel, b) the Hybrid Gateway
  configuration options have been entered incorrectly, c) no
  network connection exists between the Hybrid Gateway and the
  TEPS.
  

Problem conclusion

• The ITMREST.ear file included in the service pack has been
  updated to address this issue.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels