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Getting File Agent down alerts when the File Agent is not down

Troubleshooting


Problem

There is a rule in Control Center monitoring for CCFA004I with linked rule looking for CCFA003I.
Control Center is issuing an alert from this rule stating that the CD File Agent is down.
Occurs on random File Agents not always the same CDFA.

Symptom

Getting false alerts that CD File Agents are down.

Document Location

Worldwide

[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cwVsAAI","label":"CDFA"}],"ARM Case Number":"TS005028614","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1.3;and future releases"}]

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Document Information

Modified date:
06 April 2021

UID

ibm16440535