Troubleshooting
Problem
ASM 1.1.9 core is installed, then the UI Dash Integration successfully installs, but when attempting to open any of the ASM windows fails.
Get an error message when attempting to click on "Topology Viewer" :
{"code":"ENOTFOUND","message":"getaddrinfo ENOTFOUND asm1.host.ibm.com","level":"fatal"}
Symptom
Error messages in the $ASM_HOME/logs/ui/ui.log correlate to the error above:
{"name":"request","hostname":"cfe0bf41da2b","pid":1,"subscription":"-","user":"-","client":"unknown","req_id":"7903a3a0-9251-11eb-b892-d13a6f21f533","http":"GET /auth/login","level":30,"stack":null,"req":{"method":"GET","url":"/auth/login"},"res":{"statusCode":302,"header":"HTTP/1.1 302 Found\r\nStrict-Transport-Security: max-age=7776000; includeSubDomains\r\nX-Content-Type-Options: nosniff\r\nX-XSS-Protection: 1; mode=block\r\nX-OMaaS-RequestId: 7903a3a0-9251-11eb-b892-d13a6f21f533\r\nLocation: https://asm1.host.ibm.com/users/api/authprovider/v1/authorize?client_id=oauthproviderclient&scope=openid&response_type=code&redirect_uri=https%3A%2F%2Fasm1.host.ibm.com%2Fcallback\r\nVary: Accept, Accept-Encoding\r\nContent-Type: text/html; charset=utf-8\r\nContent-Length: 434\r\nDate: Wed, 31 Mar 2021 18:46:58 GMT\r\nConnection: close\r\n\r\n"},"profile":{"miliseconds":4.3959,"tasks":[]},"msg":"Request finished","time":"2021-03-31T18:46:58.526Z","v":0}
{"name":"request","hostname":"cfe0bf41da2b","pid":1,"subscription":"-","user":"-","client":"unknown","req_id":"7e901470-9251-11eb-b892-d13a6f21f533","http":"GET /callback?code=a24faa150b11b35260c6626dd3bc5d95e2cdc80c4eaef1b7414c98c64e29","level":50,"stack":null,"err"
{"name":"request","hostname":"cfe0bf41da2b","pid":1,"subscription":"-","user":"-","client":"unknown","req_id":"7e901470-9251-11eb-b892-d13a6f21f533","http":"GET /callback?code=a24faa150b11b35260c6626dd3bc5d95e2cdc80c4eaef1b7414c98c64e29","level":50,"stack":null,"err"
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9LQB","label":"Netcool Agile Service Manager"},"ARM Category":[{"code":"a8m0z000000cvugAAA","label":"Integration"}],"ARM Case Number":"TS005333469","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
09 May 2025
UID
ibm16440355