IT36434: FAILURES IN PROBE AND PERFORMANCE MONITOR JOBS FOR V3700 DEVICES RUNNING 7.4.X FIRMWARE

APAR status

• Closed as program error.

Error description

• Storage Insights fails to run probes and performance monitors
  for V3700 devices running the 7.4.x firmware levels, due to an
  unsupported command being issued by the probe. Evidence of this
  problem is seen in the following messaging, in data collector
  agent?s traceMessage_x.log files:
  2021-03-09 22:24:17.681+0000
  [HeartBeat] [TPCSecureSession.retryExecuteCommand(String
  strCmd, boolean allowRetry, boolean allowOutputStringRetry)]
  [ERROR] For IP <ip_addr_removed>:22 invalid SVC command
  ?SVC_CLI_LOCALE=is_IS svcinfo lssystem -delim , -gui -bytes ?
  (CMMVC5709E [-bytes] is not a supported parameter.
  )
  2021-03-09
  22:24:17.682+0000 [HeartBeat] [ControllerService.setNaturalKey]
  [ERROR] Failed to get natural key for system:
  {?systemType?:49,?systemUUID?:?xxxx?}
  com.ibm.srm.dc.runtime.exception.DataCollectorException:
  com.ibm.srm.dc.common.exception.CommandFailedException:
  CMMVC5709E [-bytes] is not a supported parameter.
  ______________
  ______________________________________
  The defect is against
  component: 5608TPCSI
  Server/Manager build/release:
  5.4.1
  Problem as described by customer: Probes and PM not
  running on v3700
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring V3700 devices running  *
  * 7.4.x firmware                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights fails to run probes and performance         *
  * monitors                                                     *
  * for V3700 devices running the 7.4.x firmware levels, due to  *
  * an                                                           *
  * unsupported command being issued by the probe.               *
  *                                                              *
  * Evidence of this problem is seen in the following messaging, *
  *                                                              *
  * in data collector agent's traceMessage_x.log files.          *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade the V3700 device to a current version of SVC         *
  * firmware                                                     *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ 54X-IBM-SI ]
  
  ( release target 1Q 2021 / March)
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels