Troubleshooting
Problem
New Install of Control Center 6.2.0 using Microsoft 2019 Database
The web portal is unavailable on port 58082 (non-secure) and 58083 (secure). Seeing an HTTP 503 ERROR - Service unavailable.
There is something called hibernate.instance as an error in the ccweb_<date>.log that seems suspicious. SQL Server 2019 is case-sensitive, so if CCM is trying to reference something called 'hibernate.sequence' instead of HIBERNATE.SEQUENCE then that explains the error. This error seems to coincide with an attempted login.
Symptom
Can not reach the Web Console.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cwVwAAI","label":"DATABASE"}],"ARM Case Number":"TS005288375","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
26 March 2021
UID
ibm16436869