Troubleshooting
Problem
After attempting to configure TM1Web to use custom certificates, users can not access the website and see a connection refused message.
Symptom
-In the web browser, you are unable to open the web page and see a connection refused message (this may be different depending on browser)
-In the tm1_messages.log file, the following errors are present:
[3/10/21 22:40:45:628 EST] 00000083 com.ibm.ws.channel.ssl.internal.SSLHandshakeErrorTracker E CWWKO0801E: Unable to initialize SSL connection. Unauthorized access was denied or security settings have expired. Exception is javax.net.ssl.SSLHandshakeException: no cipher suites in common
at com.ibm.jsse2.D.z(D.java:518)
at com.ibm.jsse2.as.b(as.java:264)
at com.ibm.jsse2.as.c(as.java:111)
at com.ibm.jsse2.as.wrap(as.java:172)
at javax.net.ssl.SSLEngine.wrap(SSLEngine.java:13)
at com.ibm.ws.channel.ssl.internal.SSLUtils.handleHandshake(SSLUtils.java:694)
at com.ibm.ws.channel.ssl.internal.SSLConnectionLink.readyInbound(SSLConnectionLink.java:564)
at com.ibm.ws.channel.ssl.internal.SSLConnectionLink.ready(SSLConnectionLink.java:333)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:165)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:74)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.requestComplete(WorkQueueManager.java:503)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.attemptIO(WorkQueueManager.java:573)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.workerRun(WorkQueueManager.java:954)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager$Worker.run(WorkQueueManager.java:1043)
at com.ibm.ws.threading.internal.ExecutorServiceImpl$RunnableWrapper.run(ExecutorServiceImpl.java:239)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.lang.Thread.run(Thread.java:812)
[3/10/21 22:40:45:628 EST] 00000083 com.ibm.ws.channel.ssl.internal.SSLHandshakeErrorTracker E CWWKO0801E: Unable to initialize SSL connection. Unauthorized access was denied or security settings have expired. Exception is javax.net.ssl.SSLHandshakeException: no cipher suites in common
at com.ibm.jsse2.D.z(D.java:518)
at com.ibm.jsse2.as.b(as.java:264)
at com.ibm.jsse2.as.c(as.java:111)
at com.ibm.jsse2.as.wrap(as.java:172)
at javax.net.ssl.SSLEngine.wrap(SSLEngine.java:13)
at com.ibm.ws.channel.ssl.internal.SSLUtils.handleHandshake(SSLUtils.java:694)
at com.ibm.ws.channel.ssl.internal.SSLConnectionLink.readyInbound(SSLConnectionLink.java:564)
at com.ibm.ws.channel.ssl.internal.SSLConnectionLink.ready(SSLConnectionLink.java:333)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:165)
at com.ibm.ws.tcpchannel.internal.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:74)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.requestComplete(WorkQueueManager.java:503)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.attemptIO(WorkQueueManager.java:573)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager.workerRun(WorkQueueManager.java:954)
at com.ibm.ws.tcpchannel.internal.WorkQueueManager$Worker.run(WorkQueueManager.java:1043)
at com.ibm.ws.threading.internal.ExecutorServiceImpl$RunnableWrapper.run(ExecutorServiceImpl.java:239)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.lang.Thread.run(Thread.java:812)
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzJJAA0","label":"Installation and Configuration-\u003ETM1 Web"}],"ARM Case Number":"TS004605117","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16428931