Question & Answer
Responsibilities for monitoring application installs
QRadar Support assists users to diagnose, fix, or report software issues to development teams. QRadar Support does not assist with monitoring or upgrades for applications. All apps on the exchange go through an app validation process, confirming that the apps can be installed without causing issues to the core QRadar product. QRadar® Support recommends installing only apps available from the IBM App Exchange.
|Support for monitoring app installs||QRadar® technical support teams can assist administrators with errors, questions, and issues, but do not assist with installing apps for users. QRadar Support can:
||QRadar technical support
To open a case or report an issue, contact QRadar technical support.
|Out-of-scope for QRadar Support||The following activities are considered out-of-scope for technical support cases:
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29 June 2021