Troubleshooting
Problem
When trying to restore a Virtual machine to an alternate Esxi host the restore fails with the below errors:
ANS9365E VMware vStorage API error for virtual machine 'VM_name'.
IBM Spectrum Protect function name : CreateVM_USCORETask
IBM Spectrum Protect file : ..\..\common\vm\vmvisdk.cpp
API return code : 2722
API error message : The virtual machine version is not compatible with the version of the host 'host_name'.
IBM Spectrum Protect function name : CreateVM_USCORETask
IBM Spectrum Protect file : ..\..\common\vm\vmvisdk.cpp
API return code : 2722
API error message : The virtual machine version is not compatible with the version of the host 'host_name'.
ANS5250E An unexpected error was encountered.
IBM Spectrum Protect function name : vmCreateNewVmMachine
IBM Spectrum Protect function : Can not create virtual machine
IBM Spectrum Protect return code : 4389
IBM Spectrum Protect file : ..\..\common\vm\vmcommonrestvddk.cpp
ANS9404E Error creating the specified Virtual Machine. See log files for more information.
ANS9365E VMware vStorage API error for virtual machine 'VM_name'.
IBM Spectrum Protect function name : CreateVM_USCORETask
IBM Spectrum Protect file : ..\..\common\vm\vmvisdk.cpp (6836)
API return code : 84
API error message : The operation is not supported on the object.
IBM Spectrum Protect function name : CreateVM_USCORETask
IBM Spectrum Protect file : ..\..\common\vm\vmvisdk.cpp (6836)
API return code : 84
API error message : The operation is not supported on the object.
ANS4177E Full restore of VMware virtual machine 'VM_name' failed with RC=4389, mode='Full', target node name='Datacentrer_node', data mover node name='Datamover_node'
ANS9404E Error creating the specified Virtual Machine. See log files for more information.
Cause
The virtual machine hardware version is not compatible with the Esxi host version that it's being restored to.
Environment
IBM Spectrum Protect for Virtual Environments Data Protection for VMware on all supported platforms.
Diagnosing The Problem
1- If the virtual machine that is being restored is not deleted, its hardware version can be confirmed from the output of the "dsmc show vm vm_name -optfile=DM_optfile" in a similar output as below:
vmHWversion: vmx-11
The VM hardware version can also be determined from the vSphere web client as per the following screenshot :
2- If the virtual machine was deleted, A VE trace can collected to determine the Hardware version :
[001288] [1788] : ..\..\common\vm\visdkdevices.cpp(9248): visdkCreateOrUpdateVmWithDeviceOptions: vm name 'VM_name'
[001288] [1788] : ..\..\common\vm\visdkdevices.cpp(9249): id 'windows9Server64Guest'
[001288] [1788] : ..\..\common\vm\visdkdevices.cpp(9250): version 'vmx-11'
Resolving The Problem
Make sure that the VM is restored to a compatible Esxi version as per the compatibility list link below to avoid these errors :
ESXi/ESX hosts and compatible virtual machine hardware versions list (2007240)
https://kb.vmware.com/s/article/2007240
Document Location
Worldwide
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Historical Number
TS005103987
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Document Information
Modified date:
15 March 2021
UID
ibm16426987