Troubleshooting
Problem
When trying to integrate a Check Point v80.30 and later using Opsec/LEA, you are unable to pull the certificate from the Check Point device, and an error is displayed: Opsec error. rc=-1 err=-100 General error in Certificate Authority
Symptom
Look for similar messages in /var/log/qradar.error:
Sep 28 15:12:31 ::ffff:xx.xx.xx.xx [ecs-ec-ingress.ecs-ec-ingress] [Thread-975874] com.q1labs.semsources.sources.LEA.LEAProvider: [ERROR] [NOT:0070003100][xx.xx.xx.xx/- -] [-/- -]Failed to pull the certificate for the LEA server xx.xx.xx.xx.
Sep 28 15:12:31 ::ffff:xx.xx.xx.xx [ecs-ec-ingress.ecs-ec-ingress] [Thread-975874] com.q1labs.semsources.sources.LEA.LEAProvider: [ERROR] [NOT:0070003100][xx.xx.xx.xx/- -] [-/- -]An error occured when trying to configure a source connection for provider LEA Provider xx.xx.xx.xx
Sep 28 15:12:31 ::ffff:xx.xx.xx.xx [ecs-ec-ingress.ecs-ec-ingress] [Thread-975874] com.q1labs.semsources.sources.LEA.LEAConfigurationException: Code=Failed to pull the certificate for the LEA server xx.xx.xx.xx, Subcode=N/A, Reason=N/A
Sep 28 15:12:31 ::ffff:xx.xx.xx.xx [ecs-ec-ingress.ecs-ec-ingress] [Thread-975874] com.q1labs.semsources.sources.LEA.LEAProvider: [ERROR] [NOT:0070003100][xx.xx.xx.xx/- -] [-/- -]An error occured when trying to configure a source connection for provider LEA Provider xx.xx.xx.xx
Sep 28 15:12:31 ::ffff:xx.xx.xx.xx [ecs-ec-ingress.ecs-ec-ingress] [Thread-975874] com.q1labs.semsources.sources.LEA.LEAConfigurationException: Code=Failed to pull the certificate for the LEA server xx.xx.xx.xx, Subcode=N/A, Reason=N/A
When you try to pull the certificate by using the manual method:
/opt/qradar/bin/opsec_pull_cert -h host -n object-name -p password
You might get an error similar to: Opsec error. rc=-1 err=-100 General error in Certificate AuthorityDocument Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"TS004121927","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
16 June 2021
UID
ibm16422847