Additional Information

Visit IBM Planning Analytics in the IBM Analytics Community for blogs, videos, documentation and other resources to help you get started or learn about new features and updates in the most recent releases, together with news and events to help you make the most of Planning Analytics.

IBM Support Community

Technical support for Planning Analytics on Cloud is provided through the IBM Support Community.

• The Discussions forum is where you can interact with the global community of Planning Analytics on Cloud users, including members of the IBM teams. Search the posted topics to see whether someone has already:
  • asked a question you have;
  • shared their thoughts about using Planning Analytics on Cloud;
  • reported a technical issue they’ve encountered while using Planning Analytics on Cloud.
  • Posted topics can be quickly searched and browsed, and you can choose whether to be notified by email when someone comments on one of your posts, on other posts that you’ve commented on, liked, or bookmarked, when someone comments on your profile, or when someone mentions you in a comment.
  • There may be situations where due to business impact you require more immediate assistance than might be available via the Discussions forum. If your organization’s IBM Site Technical Contact or one of their delegates has authorized you as a technical support contact you can submit and manage technical support cases in the IBM Support Community. You can configure whether to receive email notifications when your case is updated along with the types of update that should trigger a notification.
    • See the Requesting access and managing authorized support contacts in the IBM Support Community blog article for further details.