Troubleshooting
Problem
After an upgrade to Cognos Analytics 11.1.5 + from Cognos BI, running reports that take longer than 5 minutes time out with the error java.net.SocketTimeoutException: Read timed outo identify Dashboard usage.
Symptom
Error below when the report is run
SOAP exception!
Message: ; nested exception is:
java.net.SocketTimeoutException: Read timed out
java.net.SocketTimeoutException: Read timed out
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm16415155