Troubleshooting
Problem
Policy fails to read and reference objects in Netcool/Impact policy engine using functions like WSInvokeDL, and maybe others that access and parse Complex Objects.
This problem has been introduced in Netcool/Impact 7.1.0-TIV-NCI-FP0020 due to replacement of $IMPACT_HOME/lib3p/commons-collections-2.1.1.jar with commons-collections4-4.1.jar.
Symptom
Exception in impactserver.log:
Caused by: java.lang.NoClassDefFoundError: org.apache.commons.collections.FastHashMap
at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptor(PropertyUtilsBean.java:964) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getSimpleProperty(PropertyUtilsBean.java:1267) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getNestedProperty(PropertyUtilsBean.java:809) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getProperty(PropertyUtilsBean.java:885) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtils.getProperty(PropertyUtils.java:464) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at com.micromuse.common.util.BeanObjectWrapper.getVar(BeanObjectWrapper.java:67) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:746) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:339) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTId.jjtAccept(ASTId.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:1333) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:321) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTVariable.jjtAccept(ASTVariable.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:201) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:147) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTAssignment.jjtAccept(ASTAssignment.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:841) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:393) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTStatementExpression.jjtAccept(ASTStatementExpression.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:186) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:81) ˜[nci.jar:?]
at com.micromuse.response.common.parser.IPLImpactActionInterpreterVisitor.visit(IPLImpactActionInterpreterVisitor.java:71) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTCompilationUnit.jjtAccept(ASTCompilationUnit.java:17) ˜[nci.jar:?]
at com.micromuse.response.common.parser.IPLPolicy.execute(IPLPolicy.java:55) ˜[nci.jar:?]
at com.micromuse.response.common.parser.PolicyExecutor.executePolicy(PolicyExecutor.java:150) ˜[nci.jar:?]
at com.micromuse.response.common.parser.PolicyExecutor.executePolicy(PolicyExecutor.java:241) ˜[nci.jar:?]
at com.micromuse.response.server.MessageProcessor.processMessage(MessageProcessor.java:318) ˜[nci.jar:?]
... 8 more
at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptor(PropertyUtilsBean.java:964) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getSimpleProperty(PropertyUtilsBean.java:1267) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getNestedProperty(PropertyUtilsBean.java:809) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtilsBean.getProperty(PropertyUtilsBean.java:885) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at org.apache.commons.beanutils.PropertyUtils.getProperty(PropertyUtils.java:464) ˜[commons-beanutils-1.9.4.jar:1.9.4]
at com.micromuse.common.util.BeanObjectWrapper.getVar(BeanObjectWrapper.java:67) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:746) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:339) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTId.jjtAccept(ASTId.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:1333) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:321) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTVariable.jjtAccept(ASTVariable.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:201) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:147) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTAssignment.jjtAccept(ASTAssignment.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:841) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:393) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTStatementExpression.jjtAccept(ASTStatementExpression.java:17) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.PolicyParserInterpreterVisitor.visit(PolicyParserInterpreterVisitor.java:186) ˜[nci.jar:?]
at com.micromuse.response.common.parser.AbstractPolicyParserInterpreterVisitor.visit(AbstractPolicyParserInterpreterVisitor.java:81) ˜[nci.jar:?]
at com.micromuse.response.common.parser.IPLImpactActionInterpreterVisitor.visit(IPLImpactActionInterpreterVisitor.java:71) ˜[nci.jar:?]
at com.micromuse.common.parser.internal.core.ASTCompilationUnit.jjtAccept(ASTCompilationUnit.java:17) ˜[nci.jar:?]
at com.micromuse.response.common.parser.IPLPolicy.execute(IPLPolicy.java:55) ˜[nci.jar:?]
at com.micromuse.response.common.parser.PolicyExecutor.executePolicy(PolicyExecutor.java:150) ˜[nci.jar:?]
at com.micromuse.response.common.parser.PolicyExecutor.executePolicy(PolicyExecutor.java:241) ˜[nci.jar:?]
at com.micromuse.response.server.MessageProcessor.processMessage(MessageProcessor.java:318) ˜[nci.jar:?]
... 8 more
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"ARM Category":[{"code":"a8m500000008ZwmAAE","label":"Impact-\u003EPolicy-\u003EFunction"}],"ARM Case Number":"TS004963738","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.0"}]
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Document Information
Modified date:
08 May 2025
UID
ibm16414385