IT35812: LOCAL TO CLOUD TRANSFER PROCESS DOES NOT COMPLETE

8.1.10.300-IBM-SPSRV-WindowsX64
8.1.10.300-IBM-SPSRV-Linuxx86_64
8.1.10.300-IBM-SPSRV-Linuxs390x
8.1.10.300-IBM-SPSRV-Linuxppc64le
8.1.10.300-IBM-SPSRV-AIX
8.1.12.000-IBM-SPSRV-WindowsX64
8.1.12.000-IBM-SPSRV-Linuxx86_64
8.1.12.000-IBM-SPSRV-Linuxs390x
8.1.12.000-IBM-SPSRV-Linuxppc64le
8.1.12.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.11.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 12 (V8.1.12) Downloads

APAR status

• Closed as program error.

Error description

• Error Description: It is possible for a local to cloud process
  to run without completing. The amount of data transferred does
  not increase, only the amount of time it has been running. This
  only happens in an error case when there are other issues that
  cause the object upload to the cloud to hang. This may be
  caused by network or cloud/appliance issues.
  
  Customer/Support
  Diagnostics: Review QUERY PROCESS output to see if there are
  local to cloud transfer processes that are not increasing in
  the amount transferred.
  
  Spectrum Protect Versions Affected:
  8.1.x All supported versions
  
  Initial Impact: Low
  
  Additional
  Keywords: TS004043764 local cloud transfer data
  

Local fix

• Use CANCEL PROCESS command to cancel the long running process.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.10.300, 8.1.11.100, and  *
  * 8.1.12. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP