Troubleshooting
Problem
In rare cases, the battery replacement causes both batteries to go in an offline state at the same time and also cause data loss.
Description
Both IBM FlashSystem® 900 batteries going offline at the same time is a rare case that is seen with battery replacements, and in such situations, it needs to be recovered. IBM FlashSystem® support mitigated the situation from the firmware and from the backup quorum procedure.
Symptom
IBM FlashSystem® in IBM Cloud Pak® System W3550 is affected. Both IBM FlashSystem® 900 batteries go offline at the same time and cause data loss.
Document Location
Worldwide
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Document Information
Modified date:
19 January 2021
UID
ibm16405730