Troubleshooting
Problem
An incremental backup using the IBM Spectrum Protect backup-archive client on Linux hangs while it is trying to
"GetFSInfo for path /file-system-name", which is a temporary file system that is no longer mounted.Diagnosing The Problem
When you run the backup with a client trace (service), the trace shows the following messages:
12/10/20 09:14:46.015 [43778548] [1] : aix/psstatfs.cpp (1262): GetFSInfo for path /file-system-name12/10/20 09:14:46.015 [43778548] [1] : virtstat.cpp ( 622): dsmNFSsyscall statvfs for path /file-system-name B/A Performance thread 4================>12/10/20 09:14:46.963 [43778548] [1029] : bacpfm.cpp ( 485): txnQ 1104e0840.12/10/20 09:14:46.963 [43778548] [1029] : bacpfm.cpp ( 494): consumerInTransit False B/A Txn Producer thread 2================>12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 527): fifoQgetNextWaitNoTS(1104d4fe0): Returned from wait; CanProceed=True.12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 539): fifoQgetNextWaitNoTS(1104d4fe0): Next object is available.12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 196): fifoQchangeWaitTime(1104d4fe0): wait time 0, change 100012/10/20 09:14:46.963 [43778548] [515] : circq.cpp ( 248): Q 104d1df0, poped 0, count 0, top index 0 - 47, bot index 0 - 4712/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 584): fifoQgetNext(1104d4fe0): Giving entry 0, but next entry is NULL.12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 594): fifoQgetNext(1104d4fe0): Giving entry 0, rc 0.12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 484): fifoQgetNextWaitNoTS(1104d4fe0): cbCanProceed=False.12/10/20 09:14:46.963 [43778548] [515] : dsfifo.cpp ( 489): fifoQgetNextWaitNoTS(1104d4fe0): Waiting for next object. B/A Txn Consumer thread 3================>12/10/20 09:14:46.963 [43778548] [772] : dsfifo.cpp ( 519): fifoQgetNextWaitNoTS(1104e0840): Returned from wait but no tries in table; continue to wait.12/10/20 09:14:46.963 [43778548] [772] : dsfifo.cpp ( 527): fifoQgetNextWaitNoTS(1104e0840): Returned from wait; CanProceed=False.12/10/20 09:14:46.963 [43778548] [772] : dsfifo.cpp ( 489): fifoQgetNextWaitNoTS(1104e0840): Waiting for next object.These messages continue until the backup is canceled.
Resolving The Problem
Engage OS team to check the file system listed in "
GetFSInfo for path /file-system-name". Once the file system is mounted or removed and the filesystem is working properly, retry the backup, and the backup should complete successfully.Document Location
Worldwide
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"ARM Category":[{"code":"a8m50000000Ci4PAAS","label":"Client"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
17 February 2021
UID
ibm16404670