IT35499: STORAGE SYSTEM SSH KEYS NOT MIGRATED

APAR status

• Closed as program error.

Error description

• Storage Insights instances fail to monitor systems which were
  added originally to Storage Insights using an ssh key, instead
  of a username/password combo, fail to be monitored as Storage
  Insights has no credentials stored for these devices.
  
  Internal
  log messaging indicating the cause of this failure is as
  follows:
  
  Received Message UUID_REMOVED Metadata[UUID_REMOVED,
  UUID_REMOVED, UUID_REMOVED, 4, 1:4:null, null,
  hostname.customer.com,
  C/Users/Administrator.hostname/Downloads/DataCollector_windows,
  UUID_REMOVED, UUID_REMOVED, null, 3005, ERROR, null, null,
  false, BPCSS0034E, [null], java.io.IOException: Unsupported
  private key format.
      at com.ibm.srm.dc.common.connect.Private
  KeyFileAdapter.<init>(PrivateKeyFileAdapter.java:38)
      at com.
  ibm.srm.dc.common.connect.TPCSecureSession.openSession(TPCSecure
  Session.java:245)
      at com.ibm.srm.dc.common.connect.TPCSecure
  Session.openSession(TPCSecureSession.java:135)
      at com.ibm.sr
  m.dc.common.connect.TPCSecureSession.openSession(TPCSecureSessio
  n.java:148)
      at com.ibm.srm.dc.testconn.svc.SVCTestConnection
  .checkConnection(SVCTestConnection.java:41)
      at com.ibm.srm.d
  c.common.api.testconn.AbstractTestConnection.collectAndProcessDa
  ta(AbstractTestConnection.java:47)
      at com.ibm.srm.dc.runtime
  .ep.TestConnectionHandler.handle(TestConnectionHandler.java:113)
  
      at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThr
  ead.run(ExternalProcessLauncher.java:547)
  , null, null, null,
  null, null, TEST_CONNECTION, false]
  
  
  __________________________
  __________________________
  The defect is against component:
  5608TPCSI
  Server/Manager build/release: 5.4.1
  Problem as
  described by customer: No monitoring jobs running against
  devices originally configured with ssh keys in Storage
  Insights
  Initial customer impact (low/med/high): high
  

Local fix

• A temporary workaround is to provide a username/password to
  Storage Insights for these devices. Permanent fix to be
  implemented in Storage Insights to resume the use of ssh keys
  for device monitoring.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users who have been upgraded to latest  *
  * version                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights instances fail to monitor systems which     *
  * were                                                         *
  * added originally to Storage Insights using an SSH key        *
  * instead                                                      *
  * of a username/password combo, fail to be monitored as        *
  * Storage                                                      *
  * Insights has no credentials stored for these devices.        *
  *                                                              *
  * Internal log messaging indicated the cause of this failure.  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21   [ 54X-IBM-SI ]
  
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels