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QRadar: Office365 log source fails to start collecting events because a valid token can't be acquired

Troubleshooting


Problem

Microsoft® Office365® log source fails to start collecting events to QRadar® because a valid token can't be acquired.

Symptom

An Office365 log source has been created but event collection never starts.

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtEAAQ","label":"Log Activity"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
24 August 2021

UID

ibm16403769